Until 31 October
Any payroll query has been dealt with in a prompt and thorough manner, with a fast and detailed response.
Richard Mortimer, Personnel Manager & Finance Administrator at Jisp
31 employees
PAYROLL SUPPORT
Dedicated payroll support from UK payroll experts
Get support from a dedicated UK payroll team that understands your business, policies and ways of working. And with Payfit AI, you've always got support on hand - answering your questions and helping with everyday tasks.
22,000 businesses look after their teams with Payfit
Payroll experts and Payfit AI, working together
Your dedicated payroll support team
Sets up your account
Prepares, checks and processes your payroll, with your review and approval where required
Handles agreed payroll compliance work
Works from your business context
Understands your policies and ways of working
Available when you need it
Payfit AI, your payroll and HR companion
Answers payroll and HR questions for you and your employees
Flags upcoming deadlines
Spots anomalies during payroll close
Adds your variable payroll data
Generates your HR reports
Available 24/7
20 experts
specialised by topic: payroll, HR, employment law
Under 30 seconds
to reach an expert on live chat
90%
satisfaction among our customers
A dedicated team, always there for you. Right from day one.
One of our experts takes care of all the set-up at the start. Then a dedicated team takes over. As payroll and HR specialists, these experts manage your payroll every month, from start to finish.
Expert-led set-up from day one
Kick-off call
Kick-off call
Your expert agrees the migration plan with you, guiding you through the payroll support step by step. Together, you set the date for your first payroll.
“Structured onboarding and access to responsive support were key to building confidence quickly.”
Christy Akinmuyiwa
Finance & Operations Assistant at Zapnito, 12 employees
Account set-up
Account set-up
We import your previous payslips and RTI submissions onto our platform within days, then configure your account. No manual data entry needed on your end.
Comprehensive audit
Comprehensive audit
Our payroll support reviews your agreed payroll history as part of onboarding. We check your payroll history for anomalies to ensure compliant payroll.
First payroll
First payroll
Book a final call with your expert to confirm everything. We then close your first payroll together.
“From looking at solutions to implementing Payfit, it was probably about 10 days. We were able to run it in the first pay cycle after buying the product.”
Luke Mackey
Co-founder and CEO at Kota, 80 employees
“Structured onboarding and access to responsive support were key to building confidence quickly.”
Christy Akinmuyiwa
Finance & Operations Assistant at Zapnito, 12 employees
Ongoing payroll support, every month
Payroll setup
Payroll setup
Each month, we enter your variable payroll data for you. There's nothing to input on your end.
the latest you need to send us your variable payroll data.
48 hours before payroll close
Payslip check
Payslip check
Payfit AI checks payroll information and highlights potential anomalies for review. You get a report for every payslip, showing monthly changes and any anomalies detected. All you need to do is approve when it’s ready.
“The finance team no longer needs to manually reconcile multiple spreadsheets or re-check calculations.”
Christy Akinmuyiwa
Finance & Operations Assistant at Zapnito, 12 employees
Monthly payroll management
Monthly payroll management
Once you've approved, our experts close your payroll on the date you agreed together. Got a last-minute question? Reach us on live chat, send us a ticket, or request a callback within 24 hours.
average response time on live chat
30 seconds
average response time on ticket
2 hours
Submitting your returns
Submitting your returns
Our experts submit your RTI submissions to HMRC. You can track progress in your dashboard and review any information that needs your approval.
the latest you need to send us your variable payroll data.
48 hours before payroll close
How to reach out to your payroll customer support?
Process | Response time | Availability | |
|---|---|---|---|
 Live chat | Instant online chat with an expert | 30 seconds | Monday to Saturday |
 | Send an email to one of your dedicated experts | Guaranteed reply within 24 hours | Monday to Saturday |
 Phone/video call | Request a callback from one of your dedicated experts | Guaranteed callback within 24 hours | Monday to Friday |
 Payfit AI | Answers to your questions and your employees | Immediate | 24/7 |
 Help Center | Browse articles, product guides and payroll explainers | Immediate | 24/7 |
What our customers say about our payroll support
Slide 1 of 3 - Richard Mortimer
Frequently asked questions
Does Payfit AI replace my dedicated payroll support team?
Does Payfit AI replace my dedicated payroll support team?
No. Payfit AI works alongside your dedicated payroll experts, not instead of them. It answers everyday payroll and HR questions instantly, flags upcoming deadlines, spots anomalies before your payroll closes, and adds your variable data for you. Anything needing a judgement call, like a policy exception or a compliance decision, goes to your named expert. You still get payroll expert support you can call on, backed by an AI that never clocks off.
What payroll support is available outside office hours?
What payroll support is available outside office hours?
Outside office hours, your online payroll support doesn't stop. Payfit AI answers questions 24/7, including evenings and Sundays. Live chat and email run Monday to Saturday, with an average 30-second response time on chat. For anything urgent overnight or at the weekend, log your question and your dedicated payroll expert calls you back within 24 hours, Monday to Friday.
How much does Payfit's payroll support cost?
How much does Payfit's payroll support cost?
There's no separate charge for payroll support. It's included in your Payfit subscription, whatever plan you're on: live chat, email, phone callbacks and Payfit AI all come as standard, so getting help never adds to your monthly bill.
What happens if there's a mistake with my payroll?
What happens if there's a mistake with my payroll?
We take legal responsibility for the payroll we run. If an error slips through, your dedicated payroll expert corrects it and tells you what happened and why. Payfit AI also checks your payroll for anomalies before it closes, so most issues are caught before they ever reach a payslip.
Can Payfit help me switch from my current payroll provider?
Can Payfit help me switch from my current payroll provider?
Yes. Your onboarding starts with a kick-off call to agree the migration schedule, then we import your previous payslips and RTI submissions and run a free payroll audit to catch any past errors, so most businesses are set up within days. Changing payroll providers usually goes more smoothly when you prepare your employee records, PAYE references and year-to-date figures in advance, and running a parallel payroll for one month lets you check both systems match before you switch for good.
How is Payfit's payroll support different from other providers?
How is Payfit's payroll support different from other providers?
Most payroll providers make you choose: software you run yourself, or a payroll bureau that takes over completely. Payfit combines both. Payfit AI handles instant answers and everyday tasks, while a dedicated payroll expert runs your payroll, knows your account and takes responsibility for it, all from one connected platform rather than a separate outsourced system.
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