Personalised support from payroll experts

Our team of CIPP qualified payroll experts are always available to answer any queries you may have.

Our commitment to support you


Our goal is to ensure that your payroll run goes as smoothly as possible when using our software. However, we know that sometimes some questions need to be addressed by a human, we're committed to answer your queries in less than 24h, if not in just a couple of hours.


Our payroll experts have produced FAQs and help centre articles to guide you through your journey. However, should you require any further help, your dedicated account manager will always be available.


Our product and payroll experts ensure you always remain compliant by monitoring the latest legal changes and integrating them into the software.


You won't be left on your own! Built-in checklists, help messages and notifications from our software will guide you on your payroll run and ensure you don't forget any tasks or miss any deadlines.

How can our payroll experts support you?

Visit our Help Centre

Do you have a technical question about payroll or a question regarding your account? By visiting our help centre, you will find helpful support articles.

Contact us

Can't find what you are looking for? Get in touch with our payroll experts.

Request received

Our team has received your request. You'll be able to see the status of your request in your customer portal.


We'll process your request within 24 hours. Someone from our team will be in touch to assist you with your query.


Sorted, problem solved! You have access to your request history on your customer portal.

Since switching to PayFit, the time I spend on payroll tasks has reduced significantly. It's reassuring to know that if there's ever a problem I can just get in touch with a member of the customer support team who will be able to guide me throughout the entire process.
Read her story
Swetha Sundaram
Swetha Sundaram
Head of HR @Diffblue
PayFit's fantastic customer service team is always available and responsive. It's great because you feel like you're talking to a payroll expert every time.
Read his story
Sam Fromson
Sam Fromson
Co-Founder & COO @Yulife
It's great to always be speaking to the same people and it's reassuring to know that they understand your specific needs. It really is a five-star service.
Read her story
Charlotte Akehurst
Charlotte Akehurst
Head of Finance @Wenham Carter Group

Ready to transform your payroll?